The Complex Simple
At RCG Telecom Services we understand that technology sounds like an infant’s gibberish. That’s why we have pulled our solutions into a comprehensive and easy to understand, non-babbling, format for all of our clients.
Let’s clear thing up for you.
Traditional Voice Conferencing Services
A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. The main purpose of a PBX is to save the cost of requiring a line for each user to the telephone company’s central office.
We have a wide array of solutions to help cut cost, increase productivity and unify your organization.
Traditional PBX Options
Standard local, regional and long distance services!
Standard POTS Service
Plain Old Telephone Service, the standard copper lines used for voice, fax and DSL services.
Audio and Video Conferencing
Rittenhouse Communications Group can provide several conferencing options for your company. Our strategic alliances ensure enterprise level products and service at a fraction of the cost.
T1, DS3, High Bandwidth Ethernet, MPLS, Cable & DSL, Verizon Fios, Wireless 4G Coverage
Cloud Based Services
Cloud Computing, Web Conferencing, Data Back Up, Hosted Exchange
A type of ISDN connection that consists of 24 channels, usually divided into 23 B channels and 1 D channel, and runs over the same physical interface as a T1.
Web Based Conferencing through iMeet
Face-to-face meetings with anyone, anywhere, online video meetings right on your computer, tablet, or smart phone with up to 15 people at one time.
iMeet ® is always free for guests. Plus, you can host unlimited video/audio meetings for just $39 per month.
Ask about the free 30 day trial for Rittenhouse Communications Group clients!
Business VoIP service is a hosted, cloud based telephone service which removes the need for expensive phone systems located in your office, and replaces them with a phone system that is located in the cloud.
Hosted VoIP is a fantastic and cost effective replacement for traditional telephone services such as POTS lines and premise based PBX systems. One of the best benefits of hosted voip is that since it is located in the cloud and not within your office, you never have to worry about your phone system breaking and losing communication with clients….because you don’t have a phone system!
Business VoIP service truly delivers scalability, enhanced redundancy and an un paralleled level of disaster recoveryOver the past 10 years, Voice over IP has become one of the fastest growing markets worldwide due to it’s powerful features and mobility.
- Voice and Data Invoice Auditing
- Account Management
- Network Design/Solution
- Voice and Web Conferencing
- Phone equipment
- LAN/WAN equipment
Unified Messaging (UC) is the integration of real-time communication and collaboration services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB’s or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Unified Messaging and Collaboration is not nessecarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. There have been attempts at creating a single product solution however the most popular solution is dependent on multiple products.
In its broadest sense Unified Messaging can encompass all forms of messaging that are exchanged via the medium of the TCP/IP network to include other forms of communications such as Internet Protocol Television (IPTV) and Digital Signage Communications as they become an integrated part of the network communications deployment and may be directed as one to one communications or broadcast communications from one to many.
Unified Messaging allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
UNIFIED MESSAGING BENEFITS
- Call control and multimodal communications: this may or may not be an IP-PBX
- Presence: desktop, telephony, device presence, as well as a rules engine to manage access to presence information
- Messaging: instant messaging, email, voice mail, unified messaging, video messaging
- Conferencing: audio, Web and video
- Collaboration tools: whiteboarding, document sharing, etc.
- Mobility and mobile access
- Business process integration (sometimes called Communication Enabled Business Processes, or CEBP)
- Telephony integration: PBX/IP PBX gateways to connect to the UC voice communications UC elements
- Many forms of clients and endpoints: telephones, SIP phones, softphones, wireless phones and mobile devices, soft clients (including web and/or voice portals)
- Speech recognition servers